FAQ
A generator converts mechanical energy into electrical energy. It is widely used to supply power when the main grid fails, provide electricity for outdoor activities, construction sites, remote areas and various industrial equipment, and also serve as a backup power source for homes, shops and facilities.
We offer competitive prices while ensuring premium quality. For products not listed online or items requiring customized specifications, please contact our customer service for detailed quotations.
Portable silent generators are the ideal choice for home use. They feature low noise, stable power output and easy operation, which can fully meet daily household power needs and serve as a reliable backup power supply during power outages.However, you should also consider whether you want to power all the appliances in your home or just specific ones, as this will determine the size of generator you need.
Yes, we provide OEM customization services. Our factory specializes in customizing various generators, such as variable frequency generators with different voltages and DC generators. We also excel at developing generators for special equipment like agricultural machinery.
Every generator undergoes a 100% load test before leaving our factory. We provide a 12-month warranty covering manufacturing defects, and our after-sales team can provide technical support via video call. For confirmed defective units, we ship replacement parts at no cost, or credit the value toward your next order.We offer free replacement parts for quality-related problems. For issues not caused by product quality, spare parts are available at cost price.
Standard models are usually ready to ship within 15–20 days. OEM/ODM orders typically require 30–35 days. SONGFAN ships by sea to all major ports worldwide, and we work with established freight forwarders to ensure competitive shipping rates. We support FOB, CIF, or DDP terms based on your preference.